Technical Solutions Engineer I, Infrastructure, Kubernetes, Google Cloud

Our requirements

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).

Optional

• 5 years of experience in technical consulting on supporting large enterprise customers with high service-level agreement requirements.
• 5 years of experience with the following: Web Tech, Systems Administration, Developer Operations, Networking, Kubernetes.
• Experience with cloud computing (i.e., certifications, internships, coursework, etc.) and debugging workload issues across large-scale, multi-node environments.
• Experience with exploratory kernel debugging and performance analysis of containerized systems.
• Experience working in public cloud (e.g., GCP) services and infrastructure.
• Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.), with an understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

Your responsibilities

• Work with customers on their production Google Kubernetes Engine (GKE)/Anthos deployments to resolve issues and achieve product readiness, availability, and scale.
• Develop an understanding of Google Cloud's GKE/Anthos product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, building tools, and faster diagnosis.
• Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work as part of a team of engineers/consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed.
• Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production.

About the project

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• fruits
• corporate products and services at discounted prices
• integration events
• dental care
• corporate gym
• corporate sports team
• retirement pension plan
• saving & investment scheme
• corporate library
• no dress code
• coffee / tea
• drinks
• parking space for employees
• leisure zone
• extra social benefits
• meal passes
• redeployment package
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• extra leave