Technical Solutions Engineer, Networking/Media Content Delivery

Our requirements

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 9 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• Experience with one common scripting or coding language (e.g., Python, shell scripting).
• Experience in operating system kernel, file systems, and TCP/IP network protocols (e.g., DNS, routing, firewalls, and load balancing concepts).
• Systems experience (e.g., Linux, Unix) or a similar operating system (e.g., macOS, Windows).

Optional

• Experience with Kubernetes or container networking.
• Experience with software-defined networking (SDN) in public cloud environments or with SDN software.
• Familiarity with the Hypertext Transfer Protocol (HTTP) protocol and APIs based on HTTP.
• Familiarity with network namespaces, how to take packet captures, and how to interpret packet captures.
• Knowledge of network specific kernel parameters (TCP keepalives, TCP windows, etc.).

Your responsibilities

• Collaborate with a global team of engineers/consultants to ensure 24-hour customer support, including occasionally working non-standard hours/shifts, and weekends as needed.
• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Develop an in-depth understanding of Google Cloud networking technologies, including internal implementation details.
• Improve the supportability of Google Cloud networking technologies by working with product engineering teams, collaborating on product launches and helping product teams understand customer issues to improve existing products.

About the project

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• fruits
• corporate products and services at discounted prices
• integration events
• dental care
• corporate gym
• corporate sports team
• retirement pension plan
• saving & investment scheme
• corporate library
• no dress code
• coffee / tea
• drinks
• parking space for employees
• leisure zone
• extra social benefits
• meal passes
• redeployment package
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• extra leave