Technical Support Agent with German & English

Our requirements

• Understanding of the IT environment and readiness to learn new processes and technologies
• Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
• ITIL knowledge would be an asset
• Excellent communication and conversation skills (both verbal and written)
• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
• Ability to acquire new information quickly and the willingness to do so at all times
• Willingness to work with rotational shift
• Work mode: Hybrid (minimum 2 days office)
• Rotational shift: 7am to 7pm service window, Mon- Fri
• Language Requirements: German – at least C1; English – at least B2

Your responsibilities

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
• Route problems to internal support group
• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
• Administer and provide User Access in various systems
• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

About the project

What we offer

• Life insurance
• Private healthcare
• MultiSport Card
• Clear career path in a growing multinational organization

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• life insurance
• remote work opportunities
• flexible working time
• integration events
• retirement pension plan
• extra social benefits
• employee referral program
• charity initiatives

Recruitment stages

• 1.
  Application
• 2.
  Shorlisting
• 3.
  Technical & HR Interview
• 4.
  Offer Rollout

HCL Poland