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Offer summary
(Summary generated by AI based on the full job description)
The project involves technical support for German-speaking customers in the area of helpdesk and IT admin. Tools and technologies include Windows OS, MS Office, antivirus and firewall software, web browsers, PC hardware and a Call Tracking System. Responsibilities cover diagnosing and resolving hardware, network and software issues, ticket management, administering user access, coordinating with vendors and documenting resolutions. Required languages: German C1, English B2. Shift work is required and the mode is hybrid (minimum 3 days in office). Offered benefits include private healthcare, life insurance, MultiSport and support for language training.
from: 23 September 2026
to: 23 October 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:mid
working mode:hybrid
Kraków, Prądnik Czerwony
Requirements
Operating system
Windows
Our requirements
- Understanding of the IT environment and readiness to learn new processes and technologies
- Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
- ITIL knowledge would be an asset
- Excellent communication and conversation skills (both verbal and written)
- Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
- Ability to acquire new information quickly and the willingness to do so at all times
- Willingness to work with rotational shift
- Work mode: Hybrid (minimum 3 days office)
- Language Requirements: German – at least C1; English – at least B2
Your responsibilities
- Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- Route problems to internal support group
- Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- Administer and provide User Access in various systems
- Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
About the project
As an Technical Support Agent with HCL Technologies, you will perform a support role for the German-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.
At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
Please, read our Candidate Data Privacy: https://www.hcltech.com/candidate-privacy-notice
What we offer
- Life insurance
- Private healthcare
- MultiSport Card
- Clear career path in a growing multinational organization
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- life insurance
- remote work opportunities
- flexible working time
- integration events
- retirement pension plan
- extra social benefits
- employee referral program
- charity initiatives
Recruitment stages
- 1.Application
- 2.Shorlisting
- 3.Technical & HR Interview
- 4.Offer Rollout
HCL Poland
HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 30, 2022 totaled $12.1 billion. To learn how we can supercharge progress for you, visit hcltech.com.
Technical Support Agent with German & English
I apply to:
HCL Poland
Kraków, Prądnik Czerwony
Need more information?
- Make sure the body of the offer doesn’t already include what you’re looking for.
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