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Offer summary
(Summary generated by AI based on the full job description)
The project involves support of the Medius Suite product focusing on application and integration issues. Technologies and formats used include SQL, XML, JSON, with optional work on REST API, OCR, eInvoicing and ERP integrations (SAP, D365FO, D365BC, NetSuite). Responsibilities include application troubleshooting and underlying technical issue resolution, supporting customers and partners, maintaining case documentation and tracking product updates to improve solutions. Required are Polish and English proficiency, analytical problem-solving and attention to detail. Offered benefits include private healthcare (LuxMed), life insurance and a multikafeteria program.
from: 27 October 2026
to: 26 November 2026
13 000 - 15 000 złgross/ mth.contract of employment (full-time)
Offer parameters
level:mid
working mode:hybrid
Kraków, Grzegórzki
Requirements
Expected technologies
SQL
HTML
JavaScript
XML
JSON
Optional technologies
Docker
AWS
Operating system
Windows
Our requirements
- Willingness to learn new tools and technologies as part of ongoing personal and professional growth,
- Proficiency in both Polish and English (spoken and written), as the role involves communication with an international team and customers,
- A solid general understanding of technology and comfort with working in technical environments,
- Experience working with SQL, XML, and JSON,
- Strong analytical mindset with the ability to identify root causes of technical problems,
- Ability to solve complex problems and provide clear, actionable solutions,
- A keen eye for detail, especially when diagnosing technical issues,
- A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support.
Optional
- AP processes, financial background, Procurement
- Data capture, OCR, eInvoicing
- Understanding of the source code and ability to work with the code base in troubleshooting
- Troubleshooting of REST API, system performance, SaaS platforms & web-based applications
- Troubleshooting/configuring any of the following ERPs: SAP, D365FO, D365BC, NetSuite
- General understanding of the data integration platforms
Your responsibilities
- Troubleshooting application and underlying technical issues within Medius Suite products propagated to L2 from other departments.
- Supporting customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations, and ensuring stakeholder satisfaction.
- Staying up to date with new features and product developments to resolve issues efficiently and contribute to ongoing improvements.
- Maintaining clear and thorough documentation of support cases, resolutions, and technical details to enhance future troubleshooting and knowledge sharing within the team.
This is how we organize our work
This is how we work
you focus on a single project at a timeyou have influence on the product
Team members
technical leadersupport
This is how we work on a project
- architect / technical leader support
- documentation
Medius is committed to fair and equitable compensation practices.
- Actual compensation will be determined based on several factors, including but not limited to relevant skills, experience, qualifications, certifications, internal equity, and the geographic location in which the role is performed. Compensation may vary for roles performed in different locations due to differences in the cost of labor.
- The total compensation package for this position may also include eligibility for variable compensation (such as a performance bonus or commission), benefits, and/or participation in other incentive or benefit plans, in accordance with the terms of the applicable plans. Benefits may include medical, dental, and vision coverage, paid time off, and retirement benefits, subject to eligibility requirements.
Medius is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability (physical or mental), genetic information, medical condition, marital status, citizenship or immigration status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.
If you require a reasonable accommodation due to a disability or for religious reasons during the application or interview process, please review our accommodations process.
What we offer
- Well-being perks: Multikafeteria program, private healthcare (LuxMed), life insurance
- Fun & connection: Summer & Christmas parties, Game Board nights, spontaneous team events
- Growth & impact: Be part of a team where your ideas matter, innovation thrives, and your work is visible globally
Development opportunities we offer
- development budget
Benefits
- private medical care
- life insurance
Medius Poland Sp. z o.o
At Medius, we believe finance should empower strategy, not stress. Founded in Sweden in 2001, we’ve grown from a local startup into a global leader in cloud-based spend management. Thousands of organizations trust our AI-powered solutions to simplify processes, eliminate manual work, and give finance teams clarity, confidence, and control.
We’re more than a software company – we’re a global team of problem-solvers and innovators reinventing accounts payable. Our culture thrives on freedom, curiosity, and continuous improvement, giving you space to focus on what matters – and still have time to live your best life.
If you want to make a real impact, see your ideas come to life, and shape the future of finance, Medius is the place for you.
Technical Support Engineer
13k–15k zł / mth. (CoE)
I apply to:
Medius Poland Sp. z o.o
Kraków, Grzegórzki
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"Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (Dz. U. z 2002 r. Nr 101, poz. 926, ze zm.)"
Informujemy, że administratorem danych jest Medius z siedzibą w Krakowie, ul. Królewska 57 (dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie. Odbiorcą danych jest serwis Just Join IT oraz inne podmioty, którym powierzyliśmy przetwarzanie danych w związku z rekrutacją.
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