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Offer summary
(Summary generated by AI based on the full job description)
The project involves technical support for local projects including hardware/software installation, system maintenance, troubleshooting. Key technologies are Linux, system integration, networks, databases, cloud, IoT with additional knowledge of Restful API, SQL, RF. Responsibilities include handling customer issues, collaborating with R&D, managing after-sales channels, and maintaining knowledge documentation. Polish and English fluency with IT or telecom background is required.
Technical Support Engineer (m/f)
Company: HANSHOW POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
from: 16 July 2026
to: 15 August 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:mid
working mode:full office
location:Warszawa, Masovian
Warszawa, Masovian
Requirements
Expected technologies
Restful API
SQL
RF
Operating system
Linux
Our requirements
- Bachelor’s degree or above in IT, telecommunications or networks, knowledge of wireless communication and the Retail sector would be a plus.
- Fluent in Polish and English, Chinese is a plus.
- Familiar with Linux, system integration and basic network architecture.
- Familiar with database, cloud and IoT technology.
- Ideally with basic knowledge of Restful API, SQL, RF.
- Experience of project related to Wireless Communication is preferred.
- Self-motivated and have a “can-do” attitude, able to work under pressure and with flexible hours.
Your responsibilities
- Be responsible for local projects technical support, which may include hardware and software installation, system deployment, maintenance, upgrading, emergency handling, troubleshooting, debugging, ESL templates design, training etc.
- Work with R&D team to provide accurate, timely, and quality responses to technical innovation or customization requests.
- Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure.
- Establishment, maintenance and management of after-sales channels, timely warning and improvement of products with major quality problems.
- Regularly summarize customer complaints and technical experience, contributing to knowledge management (SOP, guidelines, etc.), Learning & Sharing.
Interested?
Please do not hesitate to aplly via Aplikuj button and earliest possible start date.
What we offer
- Competitive salary in the relevant industry.
- Promising and sustainable self-development and prospects.
- Wide technical and modern environment with interesting challenges.
- Professional environment with an open communication culture.
HANSHOW POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Founded in 2012, Hanshow is a global leading digitalization solution provider in the pan-retail sector, possessing strong independent R&D, software & hardware integration capabilities, as well as advantaged resources across the whole industry chain.
Based on IoT, AI and big data technologies, Hanshow provides customers with integrated digital store solutions, including Electronic Shelf Labels (ESL), full-scene marketing, AIoT technology and a range of other applications. Serving more than 35,000 stores in over 50 countries, Hanshow has been a trusted partner among retailers worldwide, with a reach of over 50% of the top 100 global retailers and 66% of the top 100 domestic retailers.
In 2025, the Polish subsidiary Hanshow Poland Sp. z o. o. was founded in Warsaw. To match the rapid growth of our business in Europe, we are actively recruiting for Technical Support Engineer (d/f/m) in polish market.
Technical Support Engineer (m/f)
I apply to:
HANSHOW POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Warszawa, Masovian
Need more information?
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