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Offer summary
(Summary generated by AI based on the full job description)
The project involves providing technical support for enterprise clients using Microsoft Defender for Endpoint, Identity, Cloud Apps, Microsoft 365 Defender and administering Windows Server, Active Directory, Microsoft Entra ID. Key responsibilities include log analysis, incident resolution across cloud, server, and network environments, technical consulting, and documentation creation. The role requires shift work 24/7 and strong IT security and customer service skills.
from: 21 July 2026
to: 20 August 2026
10 000 - 12 000 złgross/ mth.contract of employment (full-time)
Salary details
basic salary
Offer parameters
level:mid
working mode:full office
Kraków, Podgórze
Requirements
Expected technologies
Microsoft Defender
Windows Server
Active Directory
Microsoft Entra ID
Operating system
Windows
Our requirements
- 1–3 years of experience in technical support, network security, systems administration, or a similar role.
- At least foundational knowledge of two of the following: Microsoft Defender for Endpoint, Defender for Identity, Defender for Cloud Apps, or Microsoft 365 Defender.
- Understanding of endpoint onboarding, EDR capabilities, security alerts, incidents, Secure Score, and Microsoft security product integration.
- Knowledge of Windows Server, Windows 10/11, Active Directory, and Microsoft Entra ID administration.
- Experience with enterprise cloud environments, including cloud security, networking, or hybrid infrastructure.
- Experience supporting customers in large and complex enterprise environments.
- Ability to analyze technical logs, diagnose incidents, and manage multiple cases in a fast-paced environment.
- Strong customer service, documentation, collaboration, and crisis communication skills.
- Excellent written and spoken English.
Your responsibilities
- Investigate and resolve complex issues involving the onboarding, deployment, and configuration of Microsoft security products.
- Analyze logs and troubleshoot incidents across cloud, server, endpoint, identity, and network environments.
- Advise customers on product features, recommended configurations, and effective troubleshooting practices.
- Recommend and implement workarounds to mitigate outages and service interruptions.
- Collaborate with Microsoft teams and technical experts to deliver appropriate solutions for customer issues.
- Develop and maintain runbooks, troubleshooting guides, and standardized support documentation.
- Communicate solutions clearly and provide customers with the knowledge required to address similar issues in the future.
- Maintain current knowledge of product roadmaps, security capabilities, and emerging technologies.
About the project
Our client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. The company has 90,000+ employees across the globe.
As a Technical Support Engineer, you will support enterprise customers using Microsoft security and compliance technologies. You will investigate complex technical incidents, analyze logs, troubleshoot customer environments, and recommend solutions across cloud, server, endpoint, identity, and network infrastructure.
Key takeaways:
Stack: Microsoft Defender for Endpoint, Microsoft Defender for Identity, Microsoft Defender for Cloud Apps, Microsoft 365 Defender, Windows Server, Active Directory, Microsoft Entra ID, cloud and network security
Working model: On-site, five days per week, 24/7 rotational shifts, including nights and weekends
Join an international technical environment where you can develop your Microsoft security expertise, solve complex enterprise incidents, and support customers in protecting critical systems and infrastructure.
Recruitment stages
- 1.A call with MOTIFE Recruiter
- 2.Technical and behavioral interviews (up to 2 hours)
Motife Sp. z o.o.
MOTIFE is a trusted partner for tech companies choosing Poland to build and grow their engineering and software development capabilities.
We help software companies, startups, fintechs, technology companies, and industry disruptors with their IT recruitment and, wherever necessary, advisory in setting up a presence in Poland and daily operations.
Our end-to-end support helps us build long-term relationships with new IT players, which means we can offer some of the most interesting career opportunities for skilled software and IT professionals like you.
Technical Support Engineer (Security and Compliance)
10k–12k zł / mth. (CoE)
I apply to:
Motife Sp. z o.o.
Kraków, Podgórze
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