Technical Support Manager (m/k)

Nasze wymagania

• Experience in Technical Support, Application Support, Customer Support, System Administration, or a similar technical role
• Strong troubleshooting and analytical skills
• Ability to diagnose and resolve complex technical issues in a structured manner
• Excellent communication and customer service skills
• Experience working with international B2B customers
• Ability to manage multiple tasks and prioritize effectively
• Strong sense of ownership and responsibility
• Upper-Intermediate or higher English (written and spoken) is required

Mile widziane

• Experience supporting enterprise software products
• Experience working with IoT devices or parcel locker solutions
• Understanding of software deployment and configuration
• Experience reading technical documentation and log files
• Familiarity with parcel lockers, vending solutions, or smart devices

Twój zakres obowiązków

• Provide technical support to international B2B customers via email, phone, and online meetings
• Communicate directly with customers' technical teams and field service engineers
• Troubleshoot software, hardware, networking, and system integration issues related to parcel locker solutions
• Analyze incidents, identify root causes, and coordinate issue resolution with internal engineering teams
• Assist customers during installation, configuration, commissioning, and maintenance of parcel locker systems
• Support software deployments, upgrades, and system updates
• Monitor and prioritize support requests to ensure timely resolution according to agreed service levels
• Escalate complex technical issues to Development, QA, Hardware, or Product teams when required
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions
• Create and improve knowledge base articles and technical documentation
• Build long-term relationships with customers by providing professional, responsive, and high-quality technical support

Tak organizujemy naszą pracę

Tak pracujemy nad projektem

• active monitoring
• dokumentacja
• narzędzia do trackowania zadań
• środowiska testowe
• testy integracyjne
• testy manualne

To oferujemy

• Employment in an industry-leading company (branches in 6 countries, over 3,000 employees)
• Work in an international environment, within a great team where a good sense of humor goes hand in hand with reliability and diligence
• Opportunity to collaborate with leading brands on both the Polish and international markets
• Stable employment based on an employment contract (contract of employment)
• Market-competitive salary and an attractive bonus system
• Comprehensive benefits package (cafeteria system, MultiSport card, private medical care, life insurance, meal subsidies, team-building events) and all necessary work tools

Benefity

• dofinansowanie zajęć sportowych
• prywatna opieka medyczna
• ubezpieczenie na życie
• firmowa biblioteka
• brak dress code’u
• kawa / herbata
• parking dla pracowników
• ogród
• dofinansowanie do posiłków w stołówce pracowniczej