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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on advanced customer support across digital channels including email, phone, chat, and social media. Proficiency with CRM and ticketing systems and fluency in English and French are required. Responsibilities include managing complex cases, optimizing digital workflows, maintaining knowledge bases, and coaching the team. Benefits include private medical care, language learning support, integration events, and a pet-friendly office environment.
from: 6 August 2026
to: 5 September 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
fixed bonus (e.g., quarterly, annual)
Offer parameters
level:mid
working mode:hybrid
Wrocław, Śródmieście
Requirements
Optional technologies
SAP
ServiceNow
Operating system
Windows
Our requirements
- Secondary education or higher.
- At least 2 years of relevant experience in customer service.
- Fluency in English and French.
- Experience handling complex or escalated customer cases.
- Experience supporting or coaching others is a strong advantage.
- Customer‑centric and solution‑oriented mindset.
- Strong communication and problem‑solving skills.
- Proactive, organized, and detail‑oriented.
- Strong collaboration skills and a natural team player.
- Familiarity with MS Office (CRM/Ticketing tools would be a plus)
Optional
- Familiarity with CRM/Ticketing tools
Your responsibilities
- Handle complex and escalated customer inquiries across digital channels (email, phone, chat, messaging platforms, social media).
- Deliver professional, accurate, and customer‑focused support to ensure a high‑quality service experience.
- Act as a subject‑matter expert for digital tools (CRM, ticketing systems, chat platforms).
- Support the optimization of digital service workflows and channels.
- Maintain and enhance knowledge bases, FAQs, and self‑service content.
- Coach and mentor junior team members, supporting their onboarding and development.
- Share best practices and contribute to quality monitoring initiatives.
- Identify recurring issues, propose process improvements, and provide customer insights.
- Collaborate with Customer Service Managers, Digital Teams, IT, and Product Teams on new tools and process implementations.
- Serve as a link between frontline operations and management, promoting PPG Way values.
What we offer
At PPG Global Business Services in Wrocław, we provide high‑quality support to PPG teams and customers across Europe. We focus on continuous improvement, collaboration, and creating an excellent customer and employee experience.
As a Technical Support Specialist, you will play a key role in delivering high‑quality customer support across multiple digital channels. You will handle more complex Level 1–2 cases, act as a subject‑matter expert, and support the continuous development of the Customer Service team. This role combines advanced customer service, digital channel expertise, and coaching responsibilities to elevate our overall customer experience.
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- life insurance
- remote work opportunities
- corporate products and services at discounted prices
- integration events
- corporate library
- no dress code
- video games at work
- coffee / tea
- leisure zone
- extra social benefits
- pre-paid cards
- christmas gifts
- Work in a pet‑friendly office - bring your dog to the office
This is how we work
Technical Support Specialist with French m/f/d
I apply to:
PPG
Wrocław, Śródmieście
Need more information?
- Make sure the body of the offer doesn’t already include what you’re looking for.
- Ask a question if you need more information you’re interested in.
- We’ll forward your question to the employer and aim to provide a response within 3 business days.