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Technical Support with Polish & English
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Offer summary

(Summary generated by AI based on the full job description)

The role covers technical support in the helpdesk domain. Tasks include diagnosing and resolving hardware, system and network issues, installing/uninstalling software and configuring equipment using Windows, MS Office, web browsers, antivirus and firewall tools. Responsibilities include phone-based ticket handling, documenting in a call tracking system, user access administration, routing/escalating incidents and coordinating with vendors. Language requirements are Polish B2 and English B2. Offered benefits include private healthcare, life insurance and MultiSport.

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Technical Support with Polish & English

Company: HCL Poland

from: 10 November 2026
to: 10 December 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:mid
working mode:hybrid • full office
Kraków, Prądnik Czerwony
Kraków, Prądnik CzerwonyOpolska 112View on map

Requirements

Operating system

Windows

Our requirements

Soft Skills:
  • Excellent communication and conversation skills (both verbal and written)
  • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
  • Ability to acquire new information quickly and the willingness to do so at all times
  • Willingness to embrace the 24/7 work environment
    • Technical Requirements:
  • Understanding of the IT environment and readiness to learn new processes and technologies
  • Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
  • ITIL knowledge would be an asset
    • Language Requirements:
  • Polish – at least B2
  • English – at least B2

    • Your responsibilities

    As a Technical Support Agent with HCL Technologies, you will perform a support role for the Polish & English -speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.
    Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.
    Daily Activities:
  • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
  • Route problems to internal support group
  • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
  • Administer and provide User Access in various systems
  • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
    • At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
    Please, read our Candidate Data Privacy: https://www.hcltech.com/candidate-privacy-notice
    Company

    What we offer

  • Life insurance
  • Private healthcare
  • MultiSport Card
  • Clear career path in a growing multinational organization

    • Benefits

    • sharing the costs of sports activities
    • private medical care
    • sharing the costs of foreign language classes
    • life insurance
    • remote work opportunities
    • flexible working time
    • integration events
    • retirement pension plan
    • extra social benefits
    • employee referral program
    • charity initiatives

    Recruitment stages

    • 1.
      Application
    • 2.
      Shorlisting
    • 3.
      Technical & HR Interview
    • 4.
      Offer Rollout

    HCL Poland

    HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 30, 2022 totaled $12.1 billion. To learn how we can supercharge progress for you, visit hcltech.com.
    Technical Support with Polish & English
    I apply to:
    HCL Poland
    Kraków, Prądnik Czerwony

    Need more information?

    • Make sure the body of the offer doesn’t already include what you’re looking for.
    • Ask a question if you need more information you’re interested in.
    • We’ll forward your question to the employer and aim to provide a response within 3 business days.

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