Technology Support Service Engineer

Our requirements

• 5+ years of experience in a senior IT support, workplace technology, or service operations role within a complex global organisation.
• Fluency in English and Polish is a must.
• Proven ability to build trusted relationships with senior business stakeholders, influencing technology adoption, driving service improvements and translating technical issues into business language.
• Strong technical troubleshooting expertise, with the ability to diagnose and resolve complex end-user, infrastructure, and service issues with root-cause analysis.
• Experience acting as an escalation point for critical incidents, ensuring timely resolution and clear stakeholder communication.
• Experience working across global teams to support a 24/7 technology environment and maintain consistent service delivery standards.
• Proven experience managing outsourced service providers and third-party vendors, holding partners accountable for service performance and outcomes.
• Ability to collaborate effectively across technology functions to resolve cross-functional issues and identify broader technology enhancements.
• Experience supporting the implementation and adoption of technology services, changes, and business initiatives.
• Professional services or law firm experience preferred.
• Ability to prioritise effectively to balance multiple priorities, including complex incidents and high‑impact user needs and work with a consistently high level of accuracy
• Provide technology related advisory support to the business
• Highly effective team worker who can operate independently, mentor and develop more junior colleagues, and contribute to overall team capability
• Hands-on experience across core support technologies, with the knowledge to supervise, guide and quality-check team members performing these tasks
• Microsoft 365 administration and support (Office, Teams, OneDrive and collaboration tools).
• Advanced desktop and end-user technology support, including Windows 11, laptops, mobile devices, printers and executive/VIP support.
• Active Directory user, group and access management.
• Microsoft Intune and mobile device management.
• Networking fundamentals including Wi-Fi, VPN and connectivity troubleshooting.
• ServiceNow or other enterprise IT service management platforms.
• Knowledge of iManage or comparable document management systems preferred.

Your responsibilities

• Act as the senior technology contact for business stakeholders, ensuring a high-quality support experience for the Warsaw office.
• Build strong relationships with senior stakeholders to understand requirements, address service challenges, and support technology adoption.
• Provide expert technical troubleshooting and act as an escalation point for complex technology incidents and operational issues.
• Partner with global Technology & Data teams to resolve service issues and drive continuous improvement initiatives.
• Coordinate or lead project deployments and related communications for the local office
• Manage operational relationships with outsourced service providers and third-party vendors to ensure effective service delivery and issue resolution.
• Support the implementation of technology initiatives, ensuring successful local adoption and business engagement.
• Coordinate responses to critical incidents, service disruptions, and unscheduled operational changes.
• Identify opportunities to improve service efficiency, effectiveness, and consistency across the region.
• Provide AV support for high profile internal and client facing meetings and events, independently managing all technical and AV components to ensure seamless execution
• Proactively monitor regional ticket trends and identify recurring issues or unresolved tickets
• Contribute proactively to the continual improvement of processes and tools, ensuring they are fit for purpose and deliver the required quality of service

At Linklaters

• We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business
• We belong to a firm that embodies its corporate social, environment and governance responsibility commitments
• We celebrate diversity, equity and inclusion so our people can bring themselves to work
• We advocate speak-up culture to empower our people in sharing their voices and an open-door policy to ensure they are listened to
• We invest in custom-fit career paths for our people in line with their talents and aspirations
• We provide agile working solutions to meet the changing needs of our people and our business
• We are committed to people first relationships based on mutual trust, respect and appreciation
• We support the health and wellbeing of our people, providing a safe space to talk about emotions and mental health with access to expert advice as needed
• We invest in developing leaders of the future who demonstrate emotional intelligence and a passion to discover, coach and develop the talents of others

The Team

Work arrangements

What we offer

• Private medical insurance
• On-site gym and bike facilities
• Group Life insurance
• Firm funded worldwide personal travel insurance, for you and your family
• Subsidised sport card or public transportation card
• Wide range of training opportunities

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• corporate gym
• corporate library
• no dress code
• coffee / tea
• leisure zone
• extra social benefits
• birthday celebration
• employee referral program
• charity initiatives
• family picnics
• extra leave

Linklaters Poland Sp. z o.o.