Workplace Engineer (f/m)

Our requirements

• Completed studies in computer science, business informatics, or a comparable discipline, or completed IT vocational training with relevant professional experience.
• At least five years of relevant experience in endpoint management, workplace engineering, or a comparable enterprise IT role.
• Fluent English skills, both written and spoken.
• In-depth knowledge of Windows client operating systems, including installation, configuration, lifecycle management, troubleshooting, OS patching, and upgrade processes in an enterprise environment.
• Advanced expertise in Microsoft Intune, Microsoft 365 endpoint services, endpoint security, and vulnerability management tools.
• Strong understanding of Entra ID, Active Directory, identity and access integration, device compliance, and conditional access policies.
• Proficiency in PowerShell scripting and automation to streamline administrative and operational tasks.
• Strong analytical and problem-solving skills to diagnose, troubleshoot, and resolve complex technical issues.
• Ability to identify and analyze business requirements, evaluate new technologies, and recommend appropriate technical solutions.
• Experience in planning, clarifying, and implementing IT initiatives, including project contribution or technical project lead responsibilities when required.
• Clear and effective communication skills, with the ability to support, guide, and train IT colleagues in an international service organization.
• Solid understanding of cybersecurity principles and security-by-design practices.

Optional

• Relevant certifications: ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Intune, Endpoint Management, or comparable certifications.
• Microsoft Defender for Endpoint: Advanced knowledge of modern endpoint protection principles and Microsoft Defender for Endpoint or similar technologies.
• Automation and reporting: Proven experience with automation, performance monitoring, reporting, and continuous improvement of endpoint operations.

Your responsibilities

• Technical operation and continuous improvement of endpoint services: Maintaining and continuously improving a secure, reliable, and user-friendly enterprise endpoint environment for Phoenix Contact employees.
• Microsoft Intune and Microsoft 365 endpoint management: Managing and optimizing Windows 10/11 and mobile device platforms using Microsoft Intune and related Microsoft 365 services to ensure standardization, compliance, and security.
• Windows client lifecycle management: Maintaining and updating the standard Windows 10/11 client image and pre-provisioning process, including OS patching, Windows upgrades, legacy OS removal, and readiness for global deployment.
• Security and compliance implementation: Managing, securing, and monitoring corporate endpoints, including laptops and mobile devices, and ensuring adherence to security baselines, compliance policies, data protection requirements, and endpoint protection standards.
• Rollouts, migrations, and technical project contribution: Acting as technical lead or contributor for endpoint modernization initiatives, Windows OS migration, rollout activities, and broader workplace or IT infrastructure projects in collaboration with international IT teams.
• System monitoring, error analysis, and reporting: Proactively monitoring systems, analysing disruptions and performance issues, initiating corrective actions, recommending optimizations, and preparing reports on performance, security posture, and endpoint usage trends.
• Documentation, knowledge management, and guidance: Creating and maintaining technical documentation, operating manuals, and knowledge bases, while providing technical guidance and training to junior IT colleagues on Windows 11, Microsoft Intune, and modern endpoint management topics.