Consent Management Operations Specialist

Our requirements

• Experience with OneTrust and other Consent Management Platforms or privacy technology platforms.
• Background in platform administration, privacy or compliance operations, product operations, technical support or a similar operational role.
• Proven experience managing support requests and coordinating work across multiple technical and non-technical stakeholders.
• Basic understanding of privacy concepts, consent, cookies, tracking technologies and regulatory-driven operational processes.
• Comfort working with SaaS platforms, administration consoles, ticketing systems, documentation tools, spreadsheets and recurring operational controls.
• Ability to follow legal, compliance and technical guidance, and to recognise when a case requires escalation.

Your responsibilities

• Manage and triage incoming CMP-related support requests: clarify requirements, coordinate next steps and communicate progress to stakeholders.
• Contribute to the CMP operational backlog by identifying recurring requests, operational pain points, risks and improvement opportunities.
• Maintain CMP configurations, including tracking technology metadata, categories, vendor information, consent banners, templates, translations, policy pages and domain-specific settings.
• Execute and monitor recurring web and mobile tracking technology scans and validate that results are reflected correctly in cookie policies and other user-facing materials.
• Support Business Units and Tracking Technology Owners in keeping tracking technology information up to date (purposes, categories, vendors, descriptions and implementation details).
• Manage CMP user access and role assignments according to established approval workflows and governance principles.
• Act as the first operational contact for platform issues and coordinate escalations with Engineering, vendors and relevant stakeholders.
• Maintain CMP documentation, onboarding materials, templates, checklists, guidelines and best practices.
• Support audits and regulatory readiness by retrieving, validating and organising consent records, reports, tracking technology inventories and other operational evidence.
• Support reconsent campaigns and other consent-related changes, including platform configuration, rollout coordination, record management and stakeholder communication.
• Translate legal and policy guidance into operational CMP configurations together with Privacy \u0026 Compliance specialists and the DPO.
• Collaborate with Engineers on CMP integrations, SDK/script updates, consent signal validation, monitoring and technical troubleshooting.
• Improve operational processes such as support SLAs, intake workflows, escalation paths, audit routines and platform maintenance procedures.
• Provide operational input for CMP platform improvements, migrations, vendor evaluations and process automation initiatives.

About the project

What we offer

• Remote working.
• Unique TEAL culture, relationship- and respect-driven community, non-corporate atmosphere.
• Agile approach and no bureaucracy.
• Outstanding integration trips to various places in Europe.
• Activities to support your well-being and health.
• Luxmed Gold Extended medical care and Multisport Plus benefit.

Benefits

• sharing the costs of sports activities
• private medical care
• remote work opportunities
• integration events

Recruitment stages

• 1.
  Screening Call
• 2.
  Cultural Fit Interview
• 3.
  Technical Interview
• 4.
  Final Round Interview

YOUR ITEAMS sp. z o.o.