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Offer summary
(Summary generated by AI based on the full job description)
The project involves technical support and customer service focusing on Cloud, CDN, Hosting, AI. Required skills include TCP/IP, DNS, Linux and hardware/software diagnostics. Key responsibilities are resolving technical issues, consultations, and communication in English. Offered benefits comprise remote work, private medical care, extra vacation days, and language training.
from: 25 August 2026
to: 24 September 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
Offer parameters
level:mid
working mode:remote
location:Kraków, Lesser Poland
Kraków, Lesser Poland
Requirements
Operating system
Windows
Our requirements
- 1+ year of Technical Support experience
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- English level B2 or higher
- Excellent customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
Optional
- Experience with Cloud, CDN or Hosting
- Experience with Linux and API
Your responsibilities
- Handling customers and internal users requests via chat, email, and phone in English
- Providing consultations about products and services such as Cloud, CDN, Hosting, AI and more
- Resolving technical issues by providing technical diagnostics and collecting information about incidents
- Forwarding information to higher levels of technical support if needed
What we offer
- Competitive salary
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Modern office space with free snacks, drinks, and entertainment options
- Team sports activities
- Private medical insurance for you and your family
- 5 additional vacation days
- Additional fully paid sick leave days
- Allowance for significant life events and birthdays
- Language classes
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- remote work opportunities
- flexible working time
- fruits
- integration events
- coffee / tea
- drinks
- sharing the costs of tickets to the movies, theater
- extra leave
G-CORE INNOVATIONS SOCIETE A RESPONSABILITE LIMITEE
The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you’ll help design and deliver that foundation for an AI-driven world.
We’re a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications.
Want to work on technology that goes beyond a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.
Headquartered in Luxembourg, with offices around the world.
IT Customer Support Specialist
I apply to:
G-CORE INNOVATIONS SOCIETE A RESPONSABILITE LIMITEE
Kraków, Lesser Poland
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