Senior IT Analyst with Bulgarian & English

Our requirements

• Proficiency in Bulgarian (minimum B2 level) and English (minimum B2 level), both written and spoken.
• Strong communication and interpersonal skills, with the ability to convey technical concepts clearly to non-technical users.
• Demonstrated experience in customer handling and resourcefulness, especially in addressing unforeseen situations.
• Solid understanding of IT environments, with a readiness to learn new processes and technologies.
• Hands-on knowledge of Windows OS, MS Office Suite, Internet browsers, antivirus and firewall software, and PC hardware.
• Familiarity with ITIL processes or certification is advantageous.
• Ability to quickly acquire new information and adapt to evolving technical requirements.

Optional

• Experience working in multinational or multicultural environments.
• Previous exposure to enterprise-level technical support or helpdesk roles.
• Additional certifications in IT support, networking, or related fields.
• Knowledge of other languages is a plus.

Your responsibilities

• Diagnose and resolve hardware, software, and network issues for end users via telephone and remote support.
• Provide technical support to Bulgarian and English-speaking customers, guiding clients through troubleshooting and corrective steps.
• Route unresolved problems to appropriate internal support teams and coordinate with vendors for advanced technical solutions.
• Administer and manage user access across various systems, ensuring compliance and security.
• Document all support interactions, problem resolutions, and work requests using the Call Tracking System.
• Collaborate closely with IT support staff to share technical knowledge and streamline problem-solving processes.
• Maintain, configure, and manage equipment, including backup and recovery procedures, software installation and de-installation.

About the project

What we offer

• Life insurance
• Private medical care
• MultiSport Card
• Subsidy for glasses
• Subsidy to language courses
• Christmas and holiday bonuses

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• life insurance
• remote work opportunities
• flexible working time
• integration events
• retirement pension plan
• extra social benefits
• employee referral program
• charity initiatives

Recruitment stages

• 1.
  Application
• 2.
  Shorlisting
• 3.
  Technical & HR Interview
• 4.
  Offer Rollout

HCL Poland