Customer Success Specialist

Our requirements

• you have at least 2 years of experience in the Customer Success field,
• you can independently manage Customer relationships and build long-term partnerships,
• you are able to analyze Customer needs and problems and translate them into practical solutions
• you communicate confidently with Customers and can lead conversations regarding results, priorities, and next steps,
• you understand the basic concepts related to Customer Success,
• you have experience creating documentation and educational materials for Customers (e.g., instructions, presentations, guides),
• you can coordinate onboarding-related activities and collaborate with different teams,
• you are highly organized, responsible, and able to prioritize tasks effectively,
• you are fluent in Polish and comfortable communicating in English, both spoken and written,
• you are proactive and willing to suggest process and product improvements.

Optional

• experience conducting Customer training sessions, workshops, or webinars,
• familiarity with tools such as HubSpot, Canva, Figma, or Synthesia,
• experience in internal communication, employee engagement, or HR-related areas.

Your responsibilities

• managing relationships with mid-market Customers and building long-term partnerships,
• acting as the first point of contact for Customers and ensuring a high level of satisfaction,
• conducting status meetings, training sessions, and ongoing communication with Customers,
• monitoring Customer needs, satisfaction, and engagement, analyzing feedback, and proactively responding to potential risks,
• identifying opportunities to expand cooperation and increase platform adoption,
• documenting cooperation progress, arrangements, and key Customer-related information,
• supporting the renewal process and activities related to Customer growth,
• co-leading Customer onboarding processes – both in terms of training and implementation project coordination,
• planning, delegating, and coordinating tasks carried out by internal and external teams, as well as verifying results,
• supporting the first-line support team with more complex Customer issues and topics,
• cooperating with product, support, and development teams while providing Customer feedback and suggesting improvements,
• creating, developing, and updating onboarding documentation and best practices,
• preparing materials supporting platform usage, such as instructions, guides, presentations, and tutorials,
• co-creating materials and standards supporting the work of the Customer Success team.

About the project

This is how we organize our work

What we offer

• cooperation based on an employment contract or B2B contract – the choice is yours,
• on-site work from our office in Białystok, Monday to Friday, 8:00–16:00,
• full support during the onboarding process – we’ll guide you step by step through the product, processes, and tools we use,
• the opportunity to work with well-known clients from various industries, including Żabka, PKO BP, T-Mobile, Decathlon, and Canal+,
• a real impact on the development of client relationships and Customer Success processes,
• opportunities for professional development,
• access to modern tools supporting everyday work, including AI tools,
• employee benefits fully covered by the company (Medicover, Multisport).

Benefits

• sharing the costs of sports activities
• private medical care
• flexible working time
• integration events

Workai