Decision Support Analyst (US time)

Our requirements

• Very good command of English (written and spoken)
• Advanced, proven knowledge of solution management.
• Good client facing skills
• Understanding of best practices, framework, and design principals in SQL and Campaign Management Tools
• Strong understanding of relational database design and application
• Demonstrated ability to own / drive communicate with clients and internal stakeholders – answering complex questions, resolving issues, conducting research for client marketing team including marketing management.
• Attention to detail, important to monitor and audit

Optional

• Exposure to Snowflake

Your responsibilities

• Fully functional and self-directed.
• Provides formal mentorship.
• High complexity assignments- owner.
• Regularly leads self and established as specialist.
• Sees the whole picture and adjusts work accordingly.
• Point-of-contact for clients with business solution definition through campaign management and business intelligence tools and/or processes.
• Audits post-production changes to ensure service level agreement compliance.
• Executes complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution.
• Various processes associated with Acxiom Executed Campaign, Custom Client Reports and Datamart Build services such as the Data Mart build process, reporting and analytics and the campaign execution process.
• Executes complex Custom Client Report Services - utilizing necessary tools; executes standard/automated Datamart Build processes; audits, monitors and ensures SLA compliance.
• Develops, maintains and improves client relationship through increased client communications. May have campaign and/or reporting specialty and may be point of contact for some client campaigns.
• Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction, and cost effectiveness.
• Ensures compliance with established procedures, project requirements and service level agreements through audits.
• Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to ensure client requirements and service levels are achieved.
• Provides ownership to the research process of multiple technical operations / services. Provides data, analysis, and recommendations to support multiple technical operations, assuring client satisfaction.
• Provides consultation, support, communication and training to teams and clients on campaign management tools and / or processes.
• Liaisons with multi-channel partners, providing question support and new set up for transfer and encryption.
• Provides assistance to requested ad hoc projects.
• Participates in change management process for existing solutions which may include, but is not limited to, solution, tool and process changes.
• Provides issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues.
• Responsible for application administration (extraction). Identifies, recommends and documents code changes or makes appropriate code changes. Constructs and/or enhances data documentation as needed. Changes processes for clients through established change management procedures.
• Investigates and advises clients on potential processing efficiencies, redundancies and/or optimum use of data. Drives and shares best practices, adoption of standards and lessons learned with internal Acxiom teams.
• Documents and conducts performance monitoring and tuning for user applications and environments:
• Maintains subject matter expertise in designated accounts and processes

About the project

This is how we organize our work

What we offer

• Permanent contract from the very beginning (umowa o pracę)
• Multisport/participation in cultural events
• Cafeteria system where you can choose your own benefits
• Lunch+ card which can be used in cafes and restaurants
• Online languages classes
• Training - professional certificates, webinars, classroom trainings
• Online access to thousands of technical ebooks (Books 24x7, Safari Books Online) and trainings (SkillsSoft)
• One extra paid day off for volunteering per year

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• life insurance
• remote work opportunities
• flexible working time
• fruits
• no dress code
• coffee / tea
• drinks
• parking space for employees
• employee referral program
• charity initiatives
• family picnics

Recruitment stages

• 1.
  Screening Call
• 2.
  Interview with TL
• 3.
  Decision

Acxiom Global Service Center Polska sp. z o. o