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Senior Change IT Manager
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Offer summary

(Summary generated by AI based on the full job description)

The project concerns transformation within the Diagnostics division of a global biotech company focusing on in vitro diagnostic solutions and laboratory automation. The core task is designing and executing change management strategy for the Service AI program with a strong focus on Customer Care transformation and employee engagement. Responsibilities include change impact assessments, stakeholder management, change agent network activation, and strategic communication. The rate is up to 115 PLN/h.

newyou can start ASAP

Senior Change IT Manager

Company: WINGED IT SP Z O O

from: 4 August 2026
to: 3 September 2026
115 - 115 złnet (+ VAT)/ hr.B2B contract (full-time)
Salary details
basic salary
Offer parameters
level:senior
working mode:remote
location:Warszawa, Masovian
Warszawa, Masovian

Requirements

Expected technologies

Jira

Our requirements

  • Master’s degree in Business Administration, Organizational Psychology, Human Resources, Communications, or a related field.
  • Professional Change Management certification, such as Prosci/ADKAR or CCMP, is required.
  • At least 5–7 years of experience leading complex organizational change, business transformation, or transition programs within global matrix organizations.
  • Strong experience supporting transformations within Customer Care, Customer Service, Field Service, contact centers, or other service-oriented environments is mandatory.
  • Proven stakeholder management skills, including cooperation with senior leadership, regional teams, business functions, and frontline employees.
  • Experience with digital transformation programs is valuable, but advanced technical or IT expertise is not required.
  • Excellent communication, facilitation, influencing, coaching, and conflict-resolution skills.
  • High emotional intelligence, empathy, cultural awareness, and the ability to build trust across different levels of an organization.
  • Ability to manage resistance, sensitive workforce concerns, and challenging stakeholder situations.
  • Strong presentation and storytelling skills.
  • Fluent spoken and written English; additional languages are an advantage.

Your responsibilities

Change Strategy & Business Transformation
  • Develop and execute an end-to-end Change Management Plan for the Service AI Program Roadmap, aligned with the wider Service Strategy Change Architecture.
  • Lead business change and transition activities across global Customer Care and service organizations.
  • Conduct Change Impact Assessments across five dimensions: People, Organization, Processes, Tools, and Data.
  • Design change-readiness surveys, pulse checks, and adoption measurements to understand employee engagement and readiness.
    • Stakeholder Engagement & Resistance Management
  • Build trusted relationships with senior leaders, regional teams, business owners, frontline employees, and other key stakeholders.
  • Partner with program sponsors and the Global Service Leadership Team to align expectations, communications, and leadership activities.
  • Identify and address adoption barriers, including change fatigue, concerns about job security, lack of trust in new solutions, and resistance to changing established ways of working.
  • Develop clear and relevant “What’s In It For Me” value propositions for different business and operational groups.
  • Influence stakeholders without direct authority and facilitate alignment between teams with different priorities.
    • Network Activation & Capability Building
  • Coordinate and empower Regional and Affiliate Change Agent Networks across EMEA-LATAM, APAC, and North America.
  • Collaborate with People, Learning, Communications, and business teams to develop role-based training and capability-building initiatives.
  • Support managers and leaders in guiding their teams through complex organizational transitions.
  • Facilitate workshops, feedback sessions, and leadership discussions.
    • Strategic Communication & Feedback
  • Partner with Strategic Communications to deliver targeted, clear, and engaging communication at key program milestones.
  • Translate complex program information into accessible, human-centered messages.
  • Establish two-way feedback mechanisms to collect employee insights and adapt implementation plans accordingly.
    • Company

    About the project

    We are looking for a Senior Change Manager to join a leading global biotech company.
    The role is based within its Diagnostics division, which provides in vitro diagnostic solutions, laboratory automation, advanced systems, and modern testing technologies that support faster and more accurate clinical decisions.
    This is a business-focused change management role rather than an IT position. You will design, execute, and oversee the change strategy for the Service AI Program Roadmap, with a strong focus on Customer Care transformation, employee engagement, and organizational readiness.
    You will help ensure that a global workforce—including Field Service Engineers, Customer Support Center Agents, Application Specialists, and Service Leaders—is prepared, motivated, and supported throughout the transition to new tools, processes, and ways of working.
    Experience leading transitions within Customer Care, Customer Service, or global service operations will be more important than in-depth knowledge of AI technologies.
    Employer: Leading Global Biotech Company
    Location: Remotely from Poland
    Rate: up to 115 PLN/h

    What we offer

    • Fully remote work from Poland;
    • Stable and long-term collaboration;
    • The possibility to play a key role in a rapidly growing company;
    • A great opportunity for personal development, support, and training;
    • The possibility to work in a friendly, multinational team of experts;
    • Contact with the newest technologies.

    Recruitment stages

    • 1.
      online interview
    • 2.
      online interview

    WINGED IT SP Z O O

    Winged IT is a Polish Tech Recruitment, Outstaffing, and Consulting Company with over 100 clients from 4 continents.
    We deliver Tech Talents from Central and Eastern Europe, ready to work remotely from Poland or relocate to other countries.
    We effectively support international companies in establishing their remote (in-house or oustaffed) engineering teams in Poland – to learn why to choose Poland, please visit our dedicated website https://doITinPoland.com/.

    This is how we work

    Senior Change IT Manager
    115–115 zł / hr. (B2B)
    I apply to:
    WINGED IT SP Z O O
    Warszawa, Masovian
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