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Offer summary
(Summary generated by AI based on the full job description)
The project involves providing 1st level IT support for customers focusing on Windows OS, Microsoft Office, and web browsers. Responsibilities include handling requests via various channels, resolving software and hardware issues, escalating to 2nd/3rd level teams, and ticket documentation in an ITSM tool. Proficiency in German and Polish and willingness to work rotating 24/7 shifts are required. The offer includes remote work, a benefits package, and development opportunities in a multilingual environment.
Service Desk Analyst (German & Polish)
Company: TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAŁ W POLSCE
from: 27 July 2026
to: 26 August 2026
salary not specifiedcontract of employment (full-time)
Requirements
Expected technologies
Windows
Our requirements
- Willingness to work rotating 24/7 shifts, including weekends.
- Very good written and verbal communication skills in German & Polish
- 1+ year of experience within customer care/support or IT service desk
- Good knowledge of Windows OS, Microsoft Office tools and different Internet Browsers
- Customer centricity
- Strong Team Player
- Strong analytical skills
Your responsibilities
- Provide first level support to customer in relation to IT requests and incidents including software and hardware related issues not limited to desktops (support involves mobile computers and other mobile devices).
- Assist users over the telephone, through e-mail, voice mail, chat, over web interface and other channels customers reach out to Service Desk seeking IT support.
- Identify and solve software and hardware problems by giving step-by-step instructions.
- Provide advanced support to customer’s PC using remote control tool.
- Effectively communicate with other team members, 2nd and 3rd Level technical teams and end-users in order to provide and process information in response to Incidents, Service Requests, queries, escalations and reach SLAs.
- Handle and document all incoming requests or incidents within the contractually agreed timeframes in IT Service Management tool. Own the ticket throughout its life-cycle and ensure that all relevant information is captured as per Quality guidelines. Follow up on the existing tickets, escalate unsolved cases to appropriate IT team: Network, Server, Application or other Support teams and ensure cases' timely resolution.
- Log all contacts in the helpdesk tracking database in English simultaneously while handling the call in other language (language selected or spoken by customer).
- Instruct users on usage of application systems.
- Instruct users on ICT processes.
- Translate end user communications to or from English in case necessary or required.
What we offer
- Remote work
- Competitive salary with annual salary reviews
- Opportunity to use foreign languages and the newest technologies on a daily basis
- Indefinite period employment contract after probation period
- Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
- Sport's card (Multisport)
- Private medical care for you and your family
- Private life insurance
- Access to wide range of learning & development platforms
- Discounted theatre tickets
- Work in a multicultural environment
Benefits
- private medical care
- life insurance
- corporate sports team
- saving & investment scheme
- no dress code
- coffee / tea
- parking space for employees
- employee referral program
- charity initiatives
Recruitment stages
- 1.Language and knowledge check
- 2.Interview with the manager
TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAŁ W POLSCE
A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief. A part of the Tata group, India's largest multinational business group, TCS has over 500,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31, 2021, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
This is how we work
Service Desk Analyst (German & Polish)
I apply to:
TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAŁ W POLSCE
Warszawa, Wola
Need more information?
- Make sure the body of the offer doesn’t already include what you’re looking for.
- Ask a question if you need more information you’re interested in.
- We’ll forward your question to the employer and aim to provide a response within 3 business days.