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Offer summary
(Summary generated by AI based on the full job description)
The offer involves technical support within Edge Network, handling customer requests in English. Key requirements include knowledge of TCP/IP, DNS, Linux, API, CDN and monitoring tools like Grafana and Kibana. Responsibilities cover technical diagnostics, resolving complex issues, product consultations, and escalation. The role demands strong communication, data analysis, and teamwork skills. Benefits include flexible working hours, remote work, private medical care, and language class support.
Technical Support Engineer (Edge Network)
Company: G-CORE INNOVATIONS SOCIETE A RESPONSABILITE LIMITEE
from: 8 June 2026
to: 8 July 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
Offer parameters
level:mid
working mode:remote
location:Kraków, Lesser Poland
Kraków, Lesser Poland
Requirements
Expected technologies
Linux
API
Grafana
Kibana
CDN
TCP/IP
DNS
SQL
Operating system
Linux
Our requirements
- 1+ year of Technical Support experience
- English level B2 or higher
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- Experience with CDN
- Hands-on experience with Linux and API
- Knowledge of monitoring tools such as Grafana, Kibana
- Good customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
Optional
- Experience with SQL
Your responsibilities
- Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
- Provide consultations regarding our products and services in Edge Network.
- Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
- Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
- Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.
What we offer
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drink and entertainment options
- Team sports activities
Benefits
- private medical care
- flexible working time
- integration events
- extra social benefits
- birthday celebration
G-CORE INNOVATIONS SOCIETE A RESPONSABILITE LIMITEE
Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security.
Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.
Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others.
Technical Support Engineer (Edge Network)
I apply to:
G-CORE INNOVATIONS SOCIETE A RESPONSABILITE LIMITEE
Kraków, Lesser Poland
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