Atlassian Administrator (Tech SME)

Our requirements

• Strong experience with Jira Software, Confluence, and JSM, able to advise both technical and non-technical stakeholders.
• Hands-on experience with JSM configuration: automation, SLAs, request types, queues, knowledge integration.
• Familiarity with Advanced Roadmaps, including capacity and dependency management.
• Experience with Cloud environments and understanding feature differences/migration aspects.
• Confident communicator with excellent stakeholder engagement skills.
• Continuous improvement mindset with focus on user experience and measurable outcomes.

Optional

• Programming basics (e.g., Python, NodeJS).

Your responsibilities

• Act as a primary point of contact for Jira, Confluence, and JSM, advising teams on scalable, practical solutions.
• Provide day-to-day support: resolve queries, handle configuration requests, and translate requirements into solutions.
• Define and promote best practices for:
• Jira configuration: issue types, workflows, fields, screens, permissions.
• Confluence structure: spaces, templates, governance.
• JSM service design: request types, SLAs, queues, portals, and knowledge base.
• Build and maintain automation rules in Jira/JSM to improve consistency and reduce manual effort.
• Support planning using Advanced Roadmaps (Plans) for hierarchy management, dependencies, and reporting.
• Create clear documentation, templates, and training sessions; drive adoption through how-to guides and onboarding.
• Partner with teams to design incident and request workflows, approvals, and reporting processes.
• Support integration and reporting: dashboards, filters, and subscriptions to measure service performance.
• Contribute to platform governance by recommending standards that balance flexibility and consistency.
• Note: Detailed project information will be shared during the recruitment process.

About the project

This is how we organize our work

This is how we work on a project

• Continuous Deployment
• Continuous Integration
• DevOps

What we offer

• Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.).
• Hybrid work setup – 6 days/month on-site
• Collaborative team culture – work alongside experienced professionals eager to share knowledge.
• Continuous development – access to training platforms and growth opportunities.
• Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more.
• High quality equipment – laptop and essential software provided.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance

Mindbox Sp. z o.o.