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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on Application Development & Maintenance using DevOps, SRE, low-code, automation, and AI. The main responsibility covers IT service delivery management, ensuring service quality and stability, handling escalations, and managing client relationships. Requires minimum 3 years in service delivery management, knowledge of ITIL, agile, SAFe, and strong communication skills. Benefits include private healthcare and extensive training opportunities.
from: 5 June 2026
to: 5 July 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:manager
working mode:hybrid
Gdańsk, Pomeranian
Gdańsk, Pomeranian
Requirements
Operating system
Windows
Our requirements
- Minimum of 3 years of experience in project management, particularly in areas related to Service Delivery Management.
- Excellent communication and interpersonal skills to manage client relationships and team dynamics.
- Experience in defining ITIL processes, ITSM, Service Management and ITIL certification a plus.
- Proficiency in agile software delivery and experience with agile at scale frameworks (e.g. SAFe).
- Excellent problem-solving skills and the ability to operate in a constantly changing landscape with strict timelines and outcomes.
- Innovation and a continuous improvement mindset to drive project success.
- Fluency in English, spoken and written and a communicative level of German (B1/B2).
Your responsibilities
- Demonstrated success in end-to-end service delivery, ensuring alignment with client expectations, contractual obligations, and business outcomes.
- Highly proficient in Incident and Problem Management, ensuring rapid resolution and root cause analysis to minimize business impact.
- Follow appropriate engagement procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
- Influence and realign stakeholders’ expectations where necessary.
- Provide specialist advice to key stakeholders about the best ways to meet business IT requirements regarding application support.
- Manage escalations from the client.
- Drive a focused commercial perspective with awareness of delivery cycle times.
About the project
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your role
Service Delivery Manager is accountable for delivering stable, high‑quality services within agreed cost, scope, and timeframes, ensuring contractual commitments and service levels are consistently met. Acting as a key interface between operational teams, customers, and governance bodies, the role focuses on managing day‑to‑day service performance, handling escalations, and maintaining transparent communication with stakeholders. In addition, the Service Delivery Manager drives continuous service improvement, identifies risks and optimization opportunities, and ensures that delivery aligns with business objectives, compliance requirements, and customer expectations.
Your project
Application Development & Maintenance (ADM Center) provides comprehensive end-to-end IT services from business specification, through software development, implementation, to application maintenance using leading it technologies and management methods.
We enthusiastically institute solutions in the fields of DevOps, SRE, low-code, broadly understood Automation and AI.
The complexity and diversity of solutions allows to build close relationships with our clients on various levels, while also to give employees the opportunity to develop in a wide range of career paths. Our development teams are highly self-organizing and independent, capable in agile and lean software engineering practices.
We are hiring in Gdańsk, Wrocław and Poznań!
What we offer
- Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
- Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
- Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
- Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Could, IoT, Agile, AI.
Benefits
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- flexible working time
- integration events
- corporate sports team
- no dress code
- parking space for employees
- extra social benefits
- sharing the costs of tickets to the movies, theater
- redeployment package
- christmas gifts
- employee referral program
- charity initiatives
- free chat/call with a therapist
Recruitment stages
- 1.Interview with the recruiter
- 2.Competency Tests/Language Verification
- 3.Video call with a manager
- 4.Final Decision
Capgemini Polska
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
This is how we work
Service Delivery Manager (with German)
I apply to:
Capgemini Polska
Gdańsk, Pomeranian
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