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Offer summary
(Summary generated by AI based on the full job description)
The project involves a global Zendesk customer support ecosystem for e-commerce, gaming, and technology sectors. It requires 7 years of Zendesk Support experience and expertise with Guide, Explore, Talk, Messaging, and Custom Objects. Key responsibilities include Zendesk architecture, roadmap leadership, REST API integrations, automation, and AI implementation. Benefits include Luxmed Gold medical care, Multisport Plus, training support, and hybrid work model.
from: 10 July 2026
to: 9 August 2026
160 - 220 złnet (+ VAT)/ hr.B2B contract (full-time)
Offer parameters
level:senior • expert
working mode:hybrid
location:Kraków, Lesser Poland
Kraków, Lesser Poland
Requirements
Expected technologies
Zendesk
Operating system
Windows
Our requirements
- Minimum 7 years of hands-on Zendesk experience, including advanced expertise with Zendesk Support.
- Practical experience with Guide, Explore, Talk, Messaging and Zendesk Custom Objects.
- Proven experience building and maintaining integrations via REST APIs, webhooks and related middleware.
- Experience operating in enterprise, customer-facing environments and managing platform change at scale.
- Strong English communication skills (C1/C2 level) to work with global teams.
- Higher education degree.
Your responsibilities
- Own the Zendesk platform architecture and lead the roadmap for support systems.
- Design and optimize workflows, ticket routing and automation to improve efficiency and customer outcomes.
- Lead integrations between Zendesk and CRM, enterprise platforms and third-party services using REST APIs and webhooks.
- Implement AI-driven and self-service capabilities to reduce friction and scale support operations.
- Define governance, platform standards and configuration best practices across teams and regions.
- Drive continuous optimization initiatives, monitoring performance and proposing improvements.
- Collaborate with cross-functional partners (Digital, Product, Engineering) to align platform changes with business goals.
About the project
We are hiring a Zendesk Technical Architect to shape the future of a global customer support ecosystem for a leading technology organization serving e-commerce, gaming, digital experiences and technology markets. In this strategic role based in Cracow, Poland, the person in this role will drive platform direction, integrations and scalability initiatives, collaborating closely with Digital, Product and Engineering teams. The position is offered as a long-term project and a hybrid working model (preferred 2–3 days/week in the office).
We encourage qualified candidates to apply via the application form. Applicants will be considered on the basis of their skills and experience.
What we offer
- Hybrid working model, 2–3 days per week onsite in Cracow
- Unique TEAL culture, relationship- and respect-driven community, non-corporate atmosphere.
- Agile approach and no bureaucracy.
- Outstanding integration trips to various places in Europe for all employees.
- Activities to support your well-being and health.
- Luxmed Gold Extended medical care and Multisport Plus benefit.
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- remote work opportunities
- flexible working time
- integration events
YOUR ITEAMS sp. z o.o.
Our business philosophy had been clarifying for a good few years, during which we gained experience in large and influential corporations. Based on well-established knowledge and best practices, we decided to build a Teal organisation in which we can fully:
This is how we work
Zendesk Technical Architect
160–220 zł / hr. (B2B)
I apply to:
YOUR ITEAMS sp. z o.o.
Kraków, Lesser Poland
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