Junior Customer Success Specialist

Our requirements

• you enjoy working with people and know how to build strong relationships with Customers,
• you are a great communicator – you listen actively, ask questions, and can clearly explain complex topics,
• you think analytically, pay attention to detail, and can creatively look for solutions,
• you can convey information in a clear and simple way, while making sure the materials you create are well-structured and visually appealing,
• you enjoy teamwork – collaborating with testers, developers, and analysts,
• you have at least a basic understanding of IT field,
• you are proficient in Polish and English, both spoken and written,
• you are looking for a long–term role that allows you to grow professionally,

Optional

• we would consider it a plus if you know tools such as JIRA, Canva, Figma, or PowerPoint.

Your responsibilities

• receiving, analyzing, and resolving Customer requests as part of first-line support,
• coordinating the support process – from ticket registration to cooperation with second-line support,
• analyzing recurring issues and providing feedback to the product team.
• maintaining regular contact with Customers – attending meetings, conducting training sessions, and providing product-related support,
• supporting Customers in their daily use of Workai products and building positive relationships.
• preparing educational materials for Customers (e.g., guides, presentations, and instructions),
• developing and updating the product knowledge base,
• cooperating with the product team in analyzing requests and providing feedback regarding the platform,
• continuously expanding your knowledge of the platform and its features.

About the project

This is how we organize our work

Development opportunities we offer

• intracompany training

What we offer

• a trial period based on a contract of mandate, with the possibility to continue employment under an employment contract or a B2B contract – the choice is yours,
• on–site work from our office in Białystok, Monday to Friday, 8:00–16:00,
• full support during the onboarding process – we’ll guide you step by step through the product, processes, and tools we use,
• the opportunity to work with well-known Cients from various industries, including Żabka, PKO BP, T-Mobile, Decathlon, and Canal+,
• a real impact on the development of Client relationships and Customer Success processes,
• opportunities for professional development,
• access to modern tools supporting everyday work, including AI tools,
• employee benefits fully covered by the company (Medicover, Multisport).

Benefits

• sharing the costs of sports activities
• private medical care
• integration events

Workai