IT Helpdesk Specialist with French (M/K)

Employer requirements

• Basic knowledge of Microsoft Operating Systems
• Experience supporting Microsoft Office Suite and Outlook
• Strong problem-solving and analytical skills
• Excellent communication skills in French, English and Polish (written and spoken)
• Customer-focused mindset with strong service orientation
• Ability to work independently and as part of a team
• Professional telephone communication skills

Optional

• Experience in IT Service Desk or technical support roles
• Familiarity with ITSM tools and ITIL framework
• Knowledge of VPN and remote access support
• Experience supporting mobile devices
• Basic networking knowledge (including wireless networks)
• Strong time management and organizational skills
• Flexible, proactive “can-do” attitude

Your responsibilities

• Provide first-line technical support for hardware, software, network, and telecommunications systems
• Diagnose, troubleshoot, and resolve technical issues based on user reports and system analysis
• Log and manage incidents in line with agreed SLAs using ticketing tools
• Escalate complex issues to second-line or specialist teams when required
• Deliver remote support, including VPN access assistance
• Support mobile devices and secure storage solutions (e.g., encrypted USBs)
• Maintain and manage user accounts in restricted and shared environments
• Communicate system alerts and outages to users
• Identify recurring issues and report trends to management
• Create and update technical documentation, procedures, and knowledge base articles

What employer offers

• Opportunity to work in a dynamic, international environment
• Exposure to global IT operations and users
• Development within structured IT support processes and standards
• Collaborative team culture with knowledge-sharing
• Medicover
• MultiSport
• E-learning platform
• Group insurance

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities

Recruitment for

Experis