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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on the banking sector and involves IT service management for the Swiss market. Required skills include Microsoft Excel, Confluence, and SharePoint with experience in change environments, strong organizational and negotiation skills. Responsibilities cover IT controls management, cloud and outsourcing governance, IT applications oversight, major IT delivery assessments, and IT records management in Switzerland. Benefits include private medical care, multisport card, and flexible working hours among others.
IT Service Manager
Company: HSBC Service Delivery (Polska) Sp. z o.o.
from: 11 June 2026
to: 11 July 2026
from15 025 złgross/ mth.contract of employment (full-time)
Offer parameters
level:lead
working mode:hybrid
Kraków, Dębniki
Requirements
Expected technologies
AWS
Our requirements
- Highly organised with strong administrative knowledge and skills.
- Efficiency across Microsoft Office Excel, Confluence and SharePoint.
- Significant demonstrable experience of working in a change environment, either in a portfolio or programme/project office or in a delivery capacity.
- Financial Services / Banking knowledge.
- Good planning & time management skills with the ability to prioritise multiple tasks effectively.
- Be self-motivated and able to work independently, and under own initiative with a sense of ownership and accountability.
- Display good negotiation and influencing skills and can use these skills appropriately even under pressure.
Your responsibilities
- IT Controls and KCI, cost allocations and recharges to Business entities.
- Cloud, Data and Outsourcing governance.
- IT Applications consumed by Swiss Business entities, IT Impairments linked to the consuming Business entities.
- Major IT Deliveries impacting the Business entities, IT Delivery Services materiality assessments.
- Intra Group Service Agreement breaks.
- Records Management for the IT department in Switzerland.
- Swiss IT Procedure recertification, swiss hosted vulnerabilities.
About the project
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
Dynamic & encouraging work environment – employees are at the center. We value every individual & support initiative, promoting agility & work/life balance.
We are currently seeking an experienced professional to join our team in the role of IT Service Manager working mainly for the Swiss Market.
What we offer
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Cafeteria platform
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- integration events
- corporate sports team
- retirement pension plan
- corporate library
- no dress code
- coffee / tea
- parking space for employees
- leisure zone
- extra social benefits
- employee referral program
- opportunity to obtain permits and licenses
- charity initiatives
- family picnics
- extra leave
- In-office gym
Recruitment stages
- 1.Online assessment
- 2.Phone interview
- 3.Job interview
- 4.Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
This is how we work
IT Service Manager
from 15k zł / mth. (CoE)
I apply to:
HSBC Service Delivery (Polska) Sp. z o.o.
Kraków, Dębniki
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