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Offer summary
(Summary generated by AI based on the full job description)
The project involves technical support for the Medius Suite covering AP Automation, Capture, and Procurement. Key technologies include SQL, XML, JSON (optional). Responsibilities include troubleshooting L2 technical issues, collaborating with R&D and L1 support teams, and documenting cases. Proficiency in Polish and English and experience in AP and Procurement processes are required.
from: 11 June 2026
to: 11 July 2026
12 000 - 14 500 złgross/ mth.contract of employment (full-time)
Salary details
basic salary
Offer parameters
level:mid • senior
working mode:hybrid
Kraków, Grzegórzki
Requirements
Expected technologies
SQL
XML
JSON
Operating system
Windows
Our requirements
- Willingness to learn new tools and technologies as part of ongoing personal and professional growth,
- Proficiency in both Polish and English (spoken and written), as the role involves communication with an international team and customers,
- A solid general understanding of technology and comfort with working in technical environments,
- Experience with the AP process or AP Automation, Procurement applications,
- Strong analytical mindset with the ability to identify root causes of technical problems,
- Ability to solve complex problems and provide clear, actionable solutions,
- A keen eye for detail, especially when diagnosing technical issues,
- A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support,
Optional
- Familiarity with SQL, XML, and JSON.
Your responsibilities
- Troubleshooting application and underlying technical issues within Medius Suite products propagated to L2 from other departments.
- Supporting customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations, and ensuring stakeholder satisfaction.
- Staying up to date with new features and product developments to resolve issues efficiently and contribute to ongoing improvements.
- Maintaining clear and thorough documentation of support cases, resolutions, and technical details to enhance future troubleshooting and knowledge sharing within the team.
About the project
The Technical Support Engineer – Medius Suite Support L2 role at Medius is a key part of the Cracow-based team. The team is responsible for supporting and troubleshooting our applications in the areas of AP Automation, Capture, and Procurement. You will collaborate with other departments such as R&D, L1 Support, and Consulting to resolve complex application-related issues faced by our customers, while also contributing to continuous improvements of processes and systems. This position may involve working from 13:00 to 21:00, ensuring coverage during the specified hours. This is a temporary contract for approximately 1.5 years, with the possibility of being extended.
This is how we organize our work
This is how we work
in houseyou focus on a single project at a timeyou have influence on the choice of tools and technologiesyou have influence on the technological solutions appliedyou have influence on the productyou focus on product developmentagile
This is how we work on a project
- architect / technical leader support
- documentation
Medius is committed to fair and equitable compensation practices.
- Actual compensation will be determined based on several factors, including but not limited to relevant skills, experience, qualifications, certifications, internal equity, and the geographic location in which the role is performed. Compensation may vary for roles performed in different locations due to differences in the cost of labor.
- The total compensation package for this position may also include eligibility for variable compensation (such as a performance bonus or commission), benefits, and/or participation in other incentive or benefit plans, in accordance with the terms of the applicable plans. Benefits may include medical, dental, and vision coverage, paid time off, and retirement benefits, subject to eligibility requirements.
Medius is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability (physical or mental), genetic information, medical condition, marital status, citizenship or immigration status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.
If you require a reasonable accommodation due to a disability or for religious reasons during the application or interview process, please review our accommodations process.
Development opportunities we offer
- development budget
- industry-specific e-learning platforms
- intracompany training
- mentoring
- substantive support from technological leaders
- technical knowledge exchange within the company
What we offer
- Spacious office near Rondo Grzegórzeckie in a unique building (no open spaces)
- Equipped kitchen with all things that help (tea, coffee, milk, Nutella, etc.)
- Support for professional development through a variety of initiatives to foster growth and clear career progression within a dynamic global culture
- Additional 1 day off for your birthday (B-Day)
- Multikafeteria program, private healthcare (LuxMed), life insurance
- Integration Parties (Summer Party, Xmas Party, Game Board Party, and other spontaneous events)
- Team building budget
- Hybrid working model
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- flexible working time
- fruits
- integration events
- corporate library
- no dress code
- coffee / tea
- drinks
- parking space for employees
- leisure zone
- employee referral program
Medius Poland Sp. z o.o
At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters — whether that’s transforming the future of finance with AI or finding balance to go home on time.
Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all — the people who make it happen.
We’re more than a software company. We’re a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future.
At Medius, our values guide how we work and grow together:
At Medius, you’ll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you’re passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work — your impact is global.
Learn more at www.medius.com
Technical Support Engineer (SaaS)
12k–14.5k zł / mth. (CoE)
I apply to:
Medius Poland Sp. z o.o
Kraków, Grzegórzki
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"Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (Dz. U. z 2002 r. Nr 101, poz. 926, ze zm.)"
Informujemy, że administratorem danych jest Medius z siedzibą w Krakowie, ul. Królewska 57 (dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie. Odbiorcą danych jest serwis Just Join IT oraz inne podmioty, którym powierzyliśmy przetwarzanie danych w związku z rekrutacją.
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